Improving EBITDA Margins
The Board and investors of an independent MRO engaged TeamSAI to identify the key revenue and cost drivers, to establish the cost competitiveness of their products and services, and to recommend improvements to the quality of earnings in the short and mid-term.  Using our proprietary Rapid Assessment tools, TeamSAI performed a deep dive review across the enterprise, identifying a number of opportunities that resulted in a 5 percentage point improvement in margin in a short window of time.  In follow-on implementation support, the client team is embracing the improvements and in some cases, finding more opportunity that originally identified. 

Reducing TATs to Improve Asset Utilization
Several years ago, TeamSAI developed a Rapid Improvement process that has proven very successful in the MRO environment for delivering significant TAT reductions … 25-40% improvements.  In developing the concepts with a client, we utilize a unique combination of tools drawn from Lean, Six Sigma, and Theory of Constraints playbooks.  Our approach is to quickly develop the client’s talent to implement the approach, and once stabilized and working well, TeamSAI carefully extracts itself leaving the client with a new process and approach that results in a continuing focus on improvement.  By having the client involved from the beginning, internal ownership is very high resulting in a high incidence of sustainable and on-going results.  The outcome is clearly a win-win for the client and its customer base.

New Product Development Market Strategy
TeamSAI has had back to back engagements with clients introducing new products and services to the airline industry.  In both cases, the client needed assistance to understand the market clearly and then to develop an effective product launch strategy.  With TeamSAI’s knowledge of the global aviation market, we provided a comprehensive market and competitive overview, worked with the respective clients to understand specific customer desires, potential roadblocks, and product and service differentiators’, to enhance the effectiveness of their sales materials, and finally, to understand potential customer entry points to pitch their product and service.  TeamSAI’s involvement served to accelerate the product launch timeline, avoid common mistakes working through an airline’s decision processes, and prepare the client for effectively dealing with the questions and concerns that might surface in the effort.  In one of the cases, TeamSAI recommended and assisted in establishing an Advisory Board to support the on-going marketing and sales processes.

Better Deployment of Resources Across the Enterprise
One of our MRO clients was encountering significant challenges in planning the resources across a rather diverse set of complex projects.  Their project management approach was not effective with regard to creating the desired level of visibility of resources and effectively sequencing  tasks, resulting in missed milestones and ultimately missed project commitments.  After an initial review of the problem using process mapping techniques, TeamSAI identified a rather elegant and cost effective enhancement, assisting the client with implementation and training.  While in the early stages of use, the Critical Chain Planning concept is radically changing the project management decision process to regain integrity in making planned milestones with much better deployment of resources (productivity improvements). 

TeamSAI has implemented Critical Chain Planning with several other clients with complex manufacturing and MRO requirements, producing positive results by improving on-time performance and increasing productivity on the production floor.

MRO Process Improvement
A major MRO was passing internal and external audits while getting cited by the FAA on compliance issues. After a short diagnostic engagement, TeamSAI developed a new audit process that revealed a number of internal issues, and most importantly, has pinpointed the core process breakdowns. Now, the major MRO as a whole understands the issues of addressing and managing the changes needed in a way that promotes internal ownership and positions them to sustain the changes being made.

MRO Strategic Assessment
Considering the current market slowdown in an opportunistic way, one of our MRO clients engaged TeamSAI to position itself for growth as the market improves in the future. An in-depth internal and external assessment resulted in recommended changes in current operation and management systems. Results of two specific new business opportunities were identified in their competitive market that warranted consideration for expansion … each opportunity has extremely attractive revenue potential.

Maintenance Program Optimization
A Part 121 airline was operating with uncompetitive maintenance intervals leading to a cost disadvantage. With other priorities constantly distracting their technical services staff, tackling the needed analysis for escalation of the program was just not practical to attain. TeamSAI performed the necessary analysis to justify a major escalation (40% increase) within two months. The effort had a less than 6 month ROI, allowing the airline to take advantage of on-going savings valued at multi-million dollars per year.

MRO Business Expansion— VIP Completions
TeamSAI was selected to assist an international MRO expand their footprint to include VIP/BJ Completions.  TeamSAI provided guidance on business and technical training requirements at all levels in the organization. This involved meeting EASA standards along with other desired certifications. TeamSAI has a highly skilled completions and training team under the direction of Mike Moore that specializing in “center of excellence” completions business needs.